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Terms and Conditions
Terms and conditions
Placing of an order and acceptance of that order constitutes a contract of sale under the terms of the seller and English law.
FREE DELIVERY is available on all orders over £100.00 receive to UK Mainland addresses only. Delivery is charged at cost of P&P (minimum charge £1.25).
We are willing to exchange items you have ordered incorrectly or in error, a handling fee of 10% of the value of the goods being returned applies to all returns.
You must inform us with-in 3 days of receipt of your order if you wish to return an item. All returns must be prior approved, please e-mail us for a returns number. All goods must be returned in original packaging and original condition.
We check all goods for quality and condition before they are dispatched. In the unlikely event any part of your order is received missing or in a damaged condition contact us immediately on receipt of your order, you must inform us within 3 working days by sending an email to tinkbell@ukonline.co.uk
Pre-Orders: Deposits taken are non refundable. Prices shown with the item or in the drop down option selection boxes is the price of that item. Prices are subject to change without notice.All goods remain the property of Tinkerbell Creations until paid for in full.
The currency of the shop is British Pounds (GBP). All orders will be processed in GBP.the actual amount in your own currency will be determined by your credit card issuer at the time we process your order.
Colours are for guidance only as colours may vary in scanning, photography etc. Sizes are approximate.. Items in demonstrative photographs are not included with that item, they are shown for demonstrative purposes, for example, in the photograph of a Doe suede body where it is demonstrated with limbs, the limbs are not included in the price . Where an item has several sizes, colours or other choices not all options may be illustrated in the photograph.
Prices shown in the shop are inclusive of VAT/Sales tax the price you see is the price you pay but does not include the shipping cost
Discounts shown in the shop may not show on your order confirmation, but they will be DEDUCTED ON YOUR SALES INVOICE.
We will always use the most economical shipping method compared with delivery time. For deliveries in the UK we use Interlink express for items over 1kg or Royal Mail for items under 1kg. For deliveries overseas we use Royal Mail for items under 2kg and Interlink Express and Fedex for items or 2kg. Carriage is undertaken in accordance with the carriers terms and conditions.
DISPATCH & DELIVERY TIMES are approx and calculated by working days only, we DO NOT ship on saturdays and sunday. We try our best to get all items delivered by the next working day however we are not responsible for courier delays.
Shipping Methods: We will always use the most economical shipping method compared with delivery time. For deliveries in the UK we use Interlink express or Royal Mail. For deliveries overseas we use Royal Mail Interlink Express and Parcelforce. We will always use the most economical shipping method compared with delivery time. Carriage is undertaken in accordance with the carriers terms and conditions.
Loss or Damage in Transit: We check all goods for quality and condition before they are dispatched. In the unlikely event any part of your order is received missing or in a damaged condition contact us immediately on receipt of your order, and at least within 3 days by e-mailing us at tinkerbell.s@ukonline.co.uk Claims received after 3 days of receipt can not be accepted. You must retain all damaged items and packing should the carrier need to carry out an inspection. If the goods and packaging are not available for inspection the claim will be rejected and you will be liable for the cost of the damaged goods.
Insurance: You can rest assured we insure all deliveries against loss or damage in transit.
Shipping and Returns: We are willing to exchange items you have ordered incorrectly or in error, a handling fee of 10% of the value of the goods being returned applies to all returns. All goods must be returned in original packaging and original condition You must inform us with-in 3 days of receipt of your order if you wish to return an item. All returns must be prior approved, e-mail us tinkerbell.s@ukonline.co.uk if you need to return an item for a Returns Authorisation Number. Do not return goods without contacting us first, goods returned without a Returns Authorisation Number will not be accepted.
Please note: Books, magazines, catalogues, paper patterns or other printed periodicals cannot be returned. Bodies made to order and Materials cut to length at your specification, such as, elastic, fabrics, lace, mohair, etc. cannot be returned. Delivery/carriage charges for delivering the goods to you in the first instance and any delivery charges for returning the goods to us are not refundable. If you are returning goods that were delivered under a free delivery offer, then our cost for delivering the goods in the first instance is payable by you. When returning goods please make sure you gain adequate insurance with the carrier you use against loss or damage in transit. If you request replacement goods then delivery charges will be made.
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